We Screwed Up and got a Hilarious Email from a Customer

We don’t make fulfillment mistakes very often, but when we do, we usually get a message from the customer that indicates they Hulk-Smashed their helmet from frustration – understandably.

This email, however, was so much fun to read I just had to share it.

“Hi there!

Last Thursday, I ordered a set of smoked flush-mount turn signals for my 2015 Yamaha YZF-R3. On the same day, I ordered an integrated taillight from MotoDynamic (no hard feelings, just wanted one NOW) and spent the next 4 days anxiously awaiting the delivery of both of my orders. When I got confirmation from USPS that both of my items had showed up yesterday, I was so eager to get home that I wouldn’t have noticed if my shoes were on fire. I rushed home as fast as I could, blinded by excitement, most likely doing Dukes Of Hazzard style jumps over other cars (with voice-over interludes explaining that I had better learn to fly, or start flapping my arms real hard). After arriving home, and pulling my mailbox out of the hood of my car (Dukes jump gone bad) I rushed straight to the garage, tearing open boxes as if they contained the cure for ugly, only to find that TST had sent me a set of clear signals, not the smoked set that I had ordered. I then read the enclosed invoice that not only confirmed my suspicions that I had indeed ordered a smoked set, but also included a note from John (Jon?), the individual who packed my order stating that “although he generally rocks at his job, he is human, not a robot, and occasionally makes mistakes”.

First off, thank you for not being a robot. I don’t need robots touching my motorcycle parts and stealing all of the puppies in the world to grind up and turn into robot fuel.

Second, I applaud you for being human, and having the for-sight to send me the clear signals instead of the smoked signals that I had ordered.

Now, I am man enough to admit when I am wrong, and this is one of those times. I don’t know what I was thinking ordering smoked signals. Perhaps I was suffering from lack of oxygen due to the fact that I had spent the night before trying to sleep while my girlfriend was subconsciously trying to claim my entire bed as her own by laying on strategic pressure points on my body, causing me to lose feeling in my outer extremities, and probably leading to blood clots that will eventually lead to my death, and her inheritance of the bed (she is a diabolical genius). But you saved me from my ill-advised decision by having the cajones to stand up and say “NO! I will not let this injustice stand! I will not allow you to ruin the appearance of your bike by trying to match a clear taillight with smoked signals!”

I am extremely satisfied with this mix-up, and have no interest in having it corrected. Also, now I do not have to track John down using extremely advanced satellite and carrier pigeon locating technology designed by DARPA and constructed mainly out of Cheerios and toilet paper.

Cheers,
Bryce ——”

Bryce, if you ever need anything else for your R3, let us know ahead of time so we can be sure to screw up your order again! 😉

About Erica Nocita