TST Industries Terms and Conditions

We do everything we can to take care of our customers. If there is anything wrong with your order or with your parts, please let us know. Please also understand that by making your purchase, you have agreed to the terms and conditions stated below.

DOMESTIC ORDERS: By making your purchase, you are agreeing to purchase postage from a third party shipping company separate from TST Industries (USPS or UPS). Our handling time is one to three business days, shipping time will vary based on the shipping method selected. TST Industries is not responsible for delays or errors caused by any shipping service or outage. Once your order is shipped and the tracking information has been provided, please contact the shipping provider if any issues arise with the delivery of your package. TST does not guarantee delivery time frames. Shipping costs will not be refunded if an order is lost or delayed due to an error caused by the delivery service or the customer. If a delivery is made outside of the estimated time frame, or the tracking information shows delivered but you cannot find the item on your property, you must contact the shipping service for further information. No refunds will be given for shipping delays or lost items. If an invalid address is provided by the customer, we will only grant a refund once the package is returned to us. The original shipping cost for your order will not be refunded in this instance. If free shipping was received, the actual cost of shipping that we have been charged will be deducted from your refund. UPS Orders can not be shipped to a PO Box address. If UPS is selected and the address entered is a PO Box, your order will automatically be changed to USPS or canceled if no service is available.

FREE SHIPPING OPTION FOR DOMESTIC ORDERS: U.S. customers are offered a free shipping option for orders with a discounted subtotal greater than $150.00 (before taxes applied). Any order qualifying for free shipping may require a signature if the product total exceeds $350. The free shipping option utilizes UPS Surepost, carried by UPS and USPS. Customers using the free shipping option may receive two tracking numbers. Free shipping transit time is between 2-7 business days. Certain items, such as exhausts, bodywork, and stands, are not eligible for this offer due to the excessive weight and/or size of the item. All terms and conditions that apply to normal orders will continue to apply to orders with that qualify for our free shipping option.  

INTERNATIONAL ORDERS: We are not responsible for customs delays, carrier delays, or import fees. By placing your order you are accepting the risks associated with an international purchase. Delivery times are estimations only, delays may occur which cannot be predicted or controlled. It is your responsibility alone to look into possible causes of delays once the item is in transit to you. We will not refund shipping costs due to transit delays. Please note that all charges are in US Dollars, any conversion made is made by your bank. We are required by law to report accurate information on customs forms. We will not mark any orders or items as a "gift" or adjust the value of any items. No import fees or customs charges are paid to TST industries. If those apply in your area, you are responsible for payment. If customs fees are left unpaid for any order it will be destroyed by customs and you will not be eligible for any refunds.

NOTE: ALL OF OUR ITEMS ARE DESIGNED FOR U.S. SPORT BIKES. ALTHOUGH MOST OF OUR PARTS WORK INTERNATIONALLY, IT IS YOUR RESPONSIBILITY TO ENSURE THESE PARTS WILL WORK WITH YOUR BIKE AND COMPLY WITH LOCAL LAWS. LED FLASHER RELAYS VARY SIGNIFICANTLY ON INTERNATIONAL SPORT BIKES. PLEASE BE SURE THAT YOUR RELAY HAS 2 PINS, AND THAT THE PLUG CONFIGURATION ON YOUR BIKE MATCHES WHAT IS SHOWN IN THE PHOTOS ON OUR WEBSITE. PLEASE NOTE THAT ALL OF OUR FENDER ELIMINATORS FIT A RANGE OF HOLE SPACING 5.4 TO 6 INCHES WHEN USING 5MM HARDWARE, WITH THE EXCEPTION OF OUR H61KFE BRACKET WHICH FITS 5.4 TO 6.1 INCHES. PLEASE BE SURE THAT YOUR PLATE WILL WORK WITH OUR BRACKETS BEFORE MAKING YOUR PURCHASE.

Additional shipping charges may apply for larger international orders.

FRAUD SCREENING: We generally ship all orders within one to three business days, however, TST Industries reserves the right to hold or cancel any order if fraudulent payment activity is suspected. Any shipment delays resulting from a hold is not grounds for a shipping refund or any other credits/exceptions. If your order is canceled, a full refund will be issued to your original payment method.

CANCELLATIONS:

By customer request: Orders can be canceled by customers so long as they have not been shipped. If you have received a tracking notification, your order cannot be canceled. You must send your cancellation request to [email protected] or call our office before that occurs.

By TST Industries: 

• We reserve the right to refuse service (including the cancellation of an order) to anyone, at any time, for any reason. Refunds to an original payment method will be applied where applicable.
• We will cancel orders that are intended to be delivered to a shipment forwarding company, as well as hotels, motels, and other temporary locations. A full refund to the original payment method will be provided in this event.

RETURNS AND EXCHANGES: We will accept returns up to 30 days after the date of purchase. Please check that your order is complete and all items are working properly within 30 days. There will be no returns, lens color exchanges, or missing item replacements outside of this 30 day window. Please fill out the return request form which can be found under the contact us tab. Returns without a Return Merchandise Authorization number or any identifying marks may be rejected or destroyed with exception. All items must be returned in their original condition and packaging including any hardware and instruction sheets. The buyer is responsible for return shipping costs. Original shipping costs will not be refunded, even if free shipping was received, and there may be a restocking fee on certain items to cover the costs associated with processing the return. Any item returned with an RMA#, in perfectly new/unopened condition, that complies with our other return policies will not be charged a restocking fee. Returns for items that have been opened, installed without damage, but returned nonetheless may incur a small restocking fee (typically around 10% of the item's value). A higher restocking fee may apply if the item is returned without an RMA#, is damaged in any way, or if any pieces are missing. If your return falls under any of these conditions where a restocking fee is valid, do not expect it to be waived under any circumstances. If an item was purchased with a discount, your refund will reflect that discounted price, not the retail value of the item. Exchanges must be dealt with as two separate transactions by returning the current item for a refund and purchasing the new one in a separate order. Please allow 3-5 days to receive your refund after your return is received. For accepted returns:

• Your refund will be based on the amount you paid for the returned item.
• If a discount was applied to your original order, this will be taken into account.
• If you paid for shipping on your original order, this expense will not be refunded to you.
• If you received free shipping on your original order, your refund will be lessened by the cost incurred by TST Industries to ship your item to you originally.
• A restocking fee will be applied to your refund amount if one applies to your return.
• Refunds typically take five to ten days to process depending on your bank.

PLEASE NOTE:  No returns will be accepted for custom order or special order parts. This includes suspension components, custom brake lines, windscreens we do not list, and any other product we do not stock regularly.

Special considerations for exhaust returns: Exhausts that are returned in brand new condition, with all original packaging material from the manufacturer, may be eligible for a no-restocking-fee refund. Any returned exhaust system that shows signs of being installed/mounted, used, or damaged in any way may incur a restocking fee of 30% or higher, or be returned to you (based on the severity of use/damage at the sole discretion of TST Industries).

WARRANTY: All purchases of TST Industries branded products made at the TST Industries store are covered by the standard 1 Year TST INDUSTRIES MANUFACTURER LIMITED WARRANTY. The warranty term begins at the time of purchase. TST INDUSTRIES MANUFACTURER LIMITED WARRANTY only covers manufacturer defects, and does not cover products damaged through misuse, incorrect installation, or accidents. Modification of a TST Industries product voids the TST INDUSTRIES MANUFACTURER LIMITED WARRANTY. Replacement will be in the form of the same product, or an upgraded version of the product if the original product has undergone a change. If the original covered product has been discontinued, the customer will receive a full refund in the amount of the purchase price of the product as shown on original sale invoice (excluding tax, shipping, warranty purchase price, or import fees.)

For products made by another manufacturer, TST Industries does not express or imply any coverage beyond the manufacturers stated warranty, if any.

To begin the warranty process, please click the Contact Us tab on our website and fill out the form under General Inquiries. Once the part has been returned to TST Industries and a manufacturer defect has been detected, the warranty service will be provided in accordance with the terms and conditions of the TST INDUSTRIES MANUFACTURER LIMITED WARRANTY.

PRODUCTS ARE DESIGNED FOR STOCK MOTORCYCLES: TST Industries designs and verifies fitment of aftermarket parts for stock (unmodified) motorcycles ONLY. Any motorcycle that has been modified and experiences installation, fitment, and/or product functionality issues related to modifications outside of the TST Industries component(s) will not qualify for warranty support.

COUPON CODES AND DISCOUNTS: Coupon codes must be entered into the coupon code field at the time of checkout. U.S. Military discounts are available but you must contact us with your order number before your order ships. Please email us either a copy of your military ID/veteran ID (with all sensitive information covered) or email your order number from your official military email address and we will issue a 10% refund. All requests should be sent to [email protected]. PLEASE NOTE THAT ONCE YOUR ORDER SHIPS, NO DISCOUNTS CAN BE APPLIED. Special discounts, including sales and special offer discounts, cannot be applied retroactively. Please note there are NO retroactive discounts on any advertised discount to special bundles. The discount is only received when the bundle is purchased as a whole. There are also no substitutions. Discounts cannot be combined. If a coupon code is entered in for an item where we explicitly state that no discounts or coupons can be used, your order will be canceled. Coupon codes and discounts are only valid on TST Industries and Womet-Tech products. Please read specific ads for details and follow instructions for coupons and discounts to avoid disruption of your order.

CORE CHARGES AND CORE RETURNS: Some items may have a Core Charge that is refundable once the OEM part is returned to us. If a Core Charge is applicable, it will be clearly stated in the product listing. It is your responsibility to pay for shipping when sending us a core return. When returning your OEM component for a Core Charge refund, the component must meet the following conditions:

• MUST be a true OEM component
• MUST be free of any damage, contamination, modification, or blemishes
• MUST include the original packing slip
• ECUs must not be flashed with any other software other than OEM or FTECU software
• ECUs being returned for core charges MUST match the part number of the ECU ordered. ECUs that do not match the part number will not be accepted under any circumstances.

If the component does not meet these specifications, a Core Charge refund will not be issued and the item will not be shipped back unless the customer pays for return shipping.

PRODUCT LEGALITY FOR PUBLIC ROADWAY USE: Unless explicitly stated otherwise in a particular product's listing, products developed under the TST Industries brand are not legally certified for public roadway use and should be used in off-road or closed-course conditions. They do not have DOT certification, nor any other certificates for public roadway use (in the USA and internationally). Certain products may not comply with emission regulations and other laws beyond signaling, safety, visibility, etc. TST Industries is not responsible for any damages, tickets, or actions taken against you through the use of these products on regulated roadways. Products developed. by other brands and sold on our store are not guaranteed for legality by TST Industries. The manufacturers of those products will specify whether or not their products comply with certain laws and regulations