TST Industries Terms and Conditions

We do everything we can to take care of our customers. If there is anything wrong with your order or with your parts, please let us know. Please also understand that by making your purchase, you have agreed to the terms and conditions stated below.

DOMESTIC ORDERS: By making your purchase, you are agreeing to purchase postage from USPS, which is a third party shipping company separate from TST Industries. Our handling time is 1-2 business days, and the shipping time varies based on the shipping method selected. TST Industries is not responsible for USPS delays or errors. Once the item is shipped and the tracking information has been provided, please contact USPS if any issues arise with the delivery of your package. If a wrong address is provided by the customer, we will only grant a refund once the package is returned to us. Shipping costs will not be refunded. TST does not guarantee delivery time frames. If a delivery is made outside of the estimated time frame, or the tracking information shows delivered but you cannot find the item on your property, you must contact USPS for further information. No refund will be given for USPS delays or lost items. It is your responsibility to check the legality of these parts in your state. Please check your local DOT laws before purchasing.

FREE SHIPPING OPTION FOR DOMESTIC ORDERS: U.S. customers are offered a free shipping option for orders with a discounted subtotal greater than $150.00 (before taxes applied). The order's shipment destination must reside within the United States of America. The free shipping options still utilize our standard postage providers and 3rd party shipping companies. All terms and conditions that apply to normal orders will continue to apply to orders with a free shipping option. Certain items, such as exhausts, bodywork, and stands, are not eligible for this offer due to the excessive weight and/or size of the item.

INTERNATIONAL ORDERS: We are not responsible for customs delays, carrier delays, or import fees. By placing your order you are accepting the risks associated with an international purchase. USPS delivery times are estimations only. DELAYS MAY OCCUR. This is not something we can predict or control. It is your responsibility, and your responsibility only, to look into possible causes of delays once the item is in transit to you. We will not refund shipping costs due to transit delays. Please note that all charges are in US Dollars. We will only ship to certain countries via USPS Priority Mail International. We are required by law to report accurate information on customs forms. We will not mark as "gift."

NOTE: ALL OF OUR ITEMS ARE DESIGNED FOR U.S. SPORT BIKES. ALTHOUGH MOST OF OUR PARTS WORK INTERNATIONALLY, IT IS YOUR RESPONSIBILITY TO ENSURE THESE PARTS WILL WORK WITH YOUR BIKE AND COMPLY WITH LOCAL LAWS. LED FLASHER RELAYS VARY SIGNIFICANTLY ON INTERNATIONAL SPORT BIKES. PLEASE BE SURE THAT YOUR RELAY HAS 2 PINS, AND THAT THE PLUG CONFIGURATION ON YOUR BIKE MATCHES WHAT IS SHOWN IN THE PHOTOS ON OUR WEBSITE. PLEASE NOTE THAT ALL OF OUR FENDER ELIMINATORS FIT A RANGE OF HOLE SPACING 5.4 TO 6 INCHES WHEN USING 5MM HARDWARE, WITH THE EXCEPTION OF OUR H61KFE BRACKET WHICH FITS 5.4 TO 6.1 INCHES. PLEASE BE SURE THAT YOUR PLATE WILL WORK WITH OUR BRACKETS BEFORE MAKING YOUR PURCHASE.

Additional shipping charges may apply for larger international orders.

FRAUD SCREENING: We generally ship all orders within 1-2 business days however, TST Industries reserves the right to hold or cancel an order if fraudulent payment activity is suspected. Any shipment delays resulting from a hold is not grounds for shipping refunds, additional return time, or any other credits or exceptions. If your order is cancelled, a full refund will be issued to your original payment method.

CANCELLATIONS:

By customer request: Orders can be cancelled by customers so long as they have not been shipped. You must send a cancellation request to support@tstindustries.com or call our office before your order ships.

By TST Industries: 

• We reserve the right to refuse service (including the cancellation of an order) to anyone, at any time, for any reason. Refunds to an original payment method will be applied where applicable.
• We will cancel orders that are intended to be delivered to a shipment forwarding company, as well as hotels, motels, and other temporary locations. A full refund to the original payment method will be provided in this event.

RETURNS AND EXCHANGES: We will accept returns up to 30 days after the date of purchase. Please check that your order is complete and all items are working properly within 30 days. There will be no returns, lens color exchanges, or missing item replacements outside of this 30 day window. Please fill out the return request form which can be found under the returns tab. Returns without a Return Merchandise Authorization number may be rejected. All items must be returned in original condition and packaging including any hardware and instruction sheets. The buyer is responsible for return shipping costs. Original shipping costs will not be refunded, even if free shipping was received, and there may be a restocking fee on certain items to cover the costs associated with processing the return. An item returned with an RMA#, in a perfectly new, unopened condition, and that complies with our other return policies, will not be charged a restocking fee. Typical returns with items that have been opened, installed without damage, but returned nonetheless may incur a small restocking fee (typically around 10% of the item's value). A higher restocking fee may apply if the item is returned without an RMA#, is damaged in any way, or if any pieces are missing. If your return falls under any of these conditions where a restocking fee is valid, do not expect it to be waived under any circumstances. If a wrong item is received, we will rectify the situation at no cost to you. Returns for the Pro Combo, Total Protection Pack, and HyperPack deals are accepted however, due to the savings offered by purchasing these items together, by returning less than the kit as a whole, all of the items will then return to full price and a refund will only be granted if the return amount exceeds the amount saved by purchasing this special deal. Please consider this before making your purchase. Exchanges must be dealt with as two separate transactions by returning the current item for a refund and purchasing the new one in a separate order. Please allow 3-5 days to receive your refund after your return is received. For accepted returns:

• Your refund will be based on the amount you paid for the returned item.
• If a discount was applied to your original order, this will be taken into account.
• If you paid for shipping on your original order, this expense will not be refunded to you.
• If you received free shipping on your original order, your refund will be lessened by the cost incurred by TST Industries to ship your item to you originally.
• A restocking fee will be applied to your refund amount if one applies to your return.

Special considerations for exhaust returns: Exhausts that are returned in brand new condition, with all original packaging material from the manufacturer, may be eligible for a no-restocking-fee refund. Any returned exhaust system that shows signs of being installed/mounted, used, or damaged in any way may incur a restocking fee of 30% or higher (based on the severity of use/damage at the sole discretion of TST Industries).

WARRANTY: TST Industries warranties all of its items against manufacturer defects up to 1 year after the date of purchase. Please fill out the return request form which can be found under the returns tab. Once the part is returned to us, it will be tested and either repaired or replaced. If the issue is caused by installation error or product modification (over tightening, severed wires, cut plugs, etc.), we will do our best to repair the item for you, but replacements will only be issued if a manufacturer defect is detected. You will be responsible for sending the item to us and we will ship it back to you. For products made by another manufacturer, TST Industries does not express or imply any coverage beyond the manufacturer's stated warranty, if any.

PRODUCTS ARE DESIGNED FOR STOCK MOTORCYCLES: TST Industries designs and verifies fitment of aftermarket parts for stock (unmodified) motorcycles ONLY. Any motorcycle that has been modified and experiences installation, fitment, and/or product functionality issues related to modifications outside of the TST Industries component(s) will not qualify for warranty support.

COUPON CODES AND DISCOUNTS: Coupon codes must be entered into the coupon code field at the time of checkout with the exception of our return customer code, which is entered into the notes field along with your previous order number. U.S. Military discounts are available but you must contact us with your order number before your order ships. Please email us either a copy of your military ID or you can email your order number from your military email address and we will issue a 10% refund. You can send these requests to support@tstindustries.com. PLEASE NOTE THAT ONCE YOUR ORDER SHIPS, NO DISCOUNTS CAN BE APPLIED. Special discounts including holiday sales and free shipping promotions, cannot be applied retroactively. Please note there are NO retroactive discounts on special bundles. The discount is only received when the bundle is purchased as a whole. There are also no substitutions. Discounts cannot be combined. If a coupon code is entered in for an item where we explicitly state that no discounts or coupons can be used, your order will be cancelled. These items include our special bundle deals such as the HyperPack, Pro Combo, and Total Protection Packs. Coupon codes and discounts are only valid on TST Industries and Womet-Tech products. Please read specific ads for details and follow instructions for coupons and discounts to avoid disruption of your order.

CORE CHARGES AND CORE RETURNS: Some items may have a Core Charge that is refundable once the OEM part is returned to us. If a Core Charge is being applied, it will be clearly stated in the product listing. It is your responsibility to pay for shipping when sending us a core return. When returning your OEM component for a Core Charge refund, the component must meet the following conditions:

• MUST be a true OEM component
• MUST be free of any damage, contamination, modification, or blemishes
• MUST include the original packing slip
• ECUs must not be flashed with any other software other than OEM or FTECU software
• ECUs being returned for core charges MUST match the part number of the ECU ordered. ECUs that do not match the part number will not be accepted under any circumstances.

If the component does not meet these specifications, a Core Charge refund will not be issued and the item will not be shipped back unless the customer pays for return shipping.

PRODUCT LEGALITY FOR PUBLIC ROADWAY USE: Unless explicitly stated otherwise in a particular product's listing, products developed under the TST Industries brand are not legally certified for public roadway use and should be used in off-road conditions. They do not have DOT certification, nor any other certificates for public roadway use (in the USA and internationally). Certain products may not comply with emission regulations and other laws beyond signalling, safety, visibility, etc. TST Industries is not responsible for any damages, tickets, or actions taken against you through the use of these products on regulated roadways. Products developed by other brands and sold on our store are not guaranteed for legality by TST Industries. The manufacturers of those products will specify whether or not their products comply with certain laws and regulations.